Here’s a giant screw-you to this bank and to the snake-oil peddlers who sold them on miracle AI—that ultimately can’t replace workers.
Amazing that this massive failure (and all the others documented in media and literature on productivity) isn't front page news, but every hype piece about AI stealing jobs still is.
Ars Technica
Bank forced to rehire workers after lying about chatbot productivity, union says
Australia’s biggest bank regrets messy rush to replace staff with chatbots.