Just so nobody else gets caught in this trap: Do not use #BitPay and do not buy from #NewEgg. They stole our money.
We placed an order on NewEgg and paid via BitPay with an on-chain #bitcoin transaction. The right amount of sats, the right address, made within the time limit. BitPay says the payment is "incomplete" but also offers us a refund (??) but only if we provide photo ID. To get a refund on a $15 transaction. No, we will not be increasing our identity theft risk for a $15 transaction.
Made tickets with both companies, provided screenshot proof and links to the transaction on block explorer. NewEgg says "not our problem". Here's proof payment was made: 
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