Strange. I've never had this issue with metals, but I live in a place with a lot of interest in old money. The dealers are fair, generally charging and paying very close to spot.
System is set up to make you NOT sell hard assets .. besides the natural hassle of selling .. physical or digital ..there is tax event too (ten to 15 percent ) .. Transaction costs (4 to 6 percent in Real estate ) .. and then exchange costs ( escrow , intermediary) .. then ownership fees ( title , insurance ) .. put together it is almost a third of value ..
So .money should be very careful getting into an asset . .. hodling is best strategy ..