IBM’s use of artificial intelligence to streamline operations resulted in the elimination of about 8,000 jobs in 2023, according to CEO Arvind Krishna in an interview with The Wall Street Journal.
However, despite the initial downsizing, IBM’s overall workforce later expanded, driven by rising demand in areas strengthened by AI — including cloud computing, cybersecurity, and enterprise automation.
Krishna explained that while automation replaced routine roles, it freed up capital for strategic reinvestment, allowing IBM to hire more people in high-skill, AI-enhanced positions. The company has been transitioning from traditional IT services to AI-driven business solutions, focusing on hybrid cloud infrastructure and large-scale enterprise automation.
The case highlights how AI isn’t just eliminating jobs — it’s reshaping them, creating new roles in development, data science, and system management as companies evolve toward more efficient, tech-augmented models.
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