We have three Advent calendars on the go this year.

The new Uncanny Valley: you know you're chatting with a human support agent, but you also know they're using AI for responses.

"But my key takeaway would be that if your product is just a SQL wrapper on a billing system, you now have thousands of competitors: engineers at your customers with a spare Friday afternoon with an agent." An astute observation and good for users. Can confirm having spent a lot of years in enterprise software.

Martin Alderson

AI agents are starting to eat SaaS

Software ate the world. Agents are going to eat SaaS.

gm, good people. ☕ Happy Friday.