Profile

DATA SIM swaps are going well, we have contacted a lot of customers, and will have all replacement SIMs issued soon. The process is mostly working well, scan QR to activate new SIM and swap. We are matching billing (credit DATA SIM and charge new SIM), and credit notes have started issuing today. Some people have reported some issues with some routers, which are being investigated. Usage is not yet showing on new SIMs but will soon. Thank you for your patience. -- ^RevK

Normal Direct Debits on first working day of November (Monday 3rd) are expected to happen on Wednesday 5th. Sorry for any confusion or inconvenience, and the extra two days credit. We believe we have identified the cause of the issue and expect all to be normal next month. -- ^RevK