Applying for an ETA to enter the UK, a UX case study for anyone who keeps saying "UX is common sense":
- download a native app that is, mostly, a web view that crashes every time it goes into the background for more than 2 minutes, and start from scratch, 3 times.
- the app has issues with scanning the passport chip, crashes, start again, 2 more times.
- apparently, no apostrophe shall be allowed the address, and of course, no é on my first name.









