@npub1gn0z...eag7
my service” or “I am returning a call.” The word cancel sets off alarms and often sends you straight to the customer retention team. Saying you’re returning a call signals an existing issue the bot cannot track. I used that last weekend when my internet went down and bam, I had a human.
Power words: When the system starts listing options, clearly say one word. “Supervisor.” If that doesn’t work, say, “I need to file a formal ...